MacBook keyboard not working? Keys, butterfly and top case fixed in Ampang.
A dead key, a butterfly keyboard from 2015 to 2019 acting up, or the whole keyboard gone after a spill, on any MacBook Air or MacBook Pro. Free diagnosis at our Ampang counter, fixed quote from RM350, most keyboard and top case jobs done in 1 to 3 hours, same day.
- Free diagnosis
- No fix, no fee
- Up to 18-month warranty
- Repaired in front of you
A dead key and a dead keyboard are not necessarily different sizes of the same problem. Apple's newer MacBook design bundles the keys, the trackpad, the speakers and, on a lot of models, the battery into one sealed deck under the case, which means a fault that looks tiny from the outside can require the bigger part, while a keyboard that looks completely gone can sometimes trace back to a single cable. We open every job with a proper look before quoting, precisely because the size of the symptom doesn't reliably tell you the size of the fix.
A single key or keycap is often repairable without touching the rest of the machine, and that's always the first thing we check. Where the whole top case needs replacing instead, the parts for the Air and the 13-inch Pro sit on our shelf already, so those jobs are typically wrapped up before the day is out, from RM350, with a 6 to 12 month warranty on the part and our workmanship.
MacBook keyboard faults we fix
One or two dead keys
A single key, or two, that goes silent under your finger is nearly always dust or a dried drop of something lodged under that one switch, not a sign the whole board has failed. We test and clean that one spot first, before considering anything more involved.
Butterfly keys sticking (2015–2019)
MacBook and MacBook Pro models sold between 2015 and 2019 use Apple's low-travel butterfly switch under each key, a design that leaves very little clearance for anything that gets underneath it: a single crumb or grain of sand is often all it takes to make one key stick or stop registering. See keyboard replacement for how a top case swap works on these models.
Whole keyboard dead after a spill
If every key stopped at once and you remember a spill, even a small one, the liquid has very likely reached the logic board underneath the keys, not just the keyboard itself. Don't keep testing keys or try charging it; liquid damage repair explains how we handle it before anything gets replaced.
Backlight not working
If every key still types correctly but the illumination underneath stays off, whether across the whole board or only in patches, the fault usually sits in the backlight's own connector rather than in the switches themselves. It's a narrower repair than a dead key would suggest, and we test it as its own item rather than assuming the two faults travel together.
Touch ID or Touch Bar unresponsive
Touch ID that no longer registers a fingerprint, or a Touch Bar that stays blank or frozen, sits on the same top case assembly as the keyboard on the models that have them, and a fault here is diagnosed the same way as any other top case problem. It doesn't always mean the keyboard itself is affected.
Trackpad and keyboard both dead
When the trackpad and the keyboard fail together, rather than one working and the other not, the shared flex cable connecting both to the logic board is the more likely cause than two separate faults happening at once. We test the cable and its connector before assuming the whole top case needs replacing.
Keys typing twice or repeating
A key that registers twice from a single press, or keeps repeating on its own, is usually a worn or dirty mechanism under that one key rather than a wider fault, and cleaning or replacing that single mechanism is often enough to fix it. Scattered repeating across several keys at once points further into the keyboard.
Not a hardware fault at all
Occasionally a MacBook keyboard behaves oddly, wrong characters, modifier keys stuck, because of a macOS input source or keyboard layout setting rather than anything physically wrong. Check System Settings, Keyboard, before assuming a repair is needed; we check this too as part of the free diagnosis.
Keyboard, top case or cable?
A dead key doesn't automatically mean a dead keyboard. Press one key and get nothing, and there's a good chance we're looking at that single switch, nothing more. Press several and get nothing, or lose an entire row in one go, and the culprit shifts to an internal cable or the top case needing to come out altogether. The free diagnosis is what tells these two apart before any price gets mentioned.
On anything built since 2016, there's no such part as a stand-alone keyboard: it's riveted at the factory into the same deck as the speakers and the trackpad, plus the battery on a lot of models. Pulling that whole deck out naturally costs more than fixing a single switch, since the price covers everything bolted onto it, not just the keys. We reach for the cheaper, narrower fix first every time, and only step up to the full assembly when the fault leaves no other option.
Butterfly and Magic Keyboard generations
Between 2015 and 2019, Apple fitted MacBook and MacBook Pro keyboards with a butterfly-style switch instead of the taller scissor switch it had used for years before and brought back afterward. The shallower design is more sensitive to what gets under it, which is why several affected keys on a Mac from this window usually points to the mechanism generation itself rather than ordinary wear from years of typing.
From 2019 onward, Apple's Magic Keyboard brought back the scissor mechanism, which holds up noticeably better over time. The later Magic Keyboard does not fit a butterfly-generation chassis, so where a butterfly-era top case needs replacing, it is replaced with the top case made for that exact model. If several keys have already gone, it's worth asking at the counter whether a single-key repair or a new top case makes more sense for yours.
After a spill
A keyboard that dies right after a spill is almost never just a keyboard problem. Whatever went in under the keys has a clear path straight down to the logic board sitting beneath them, so the two faults tend to arrive together. Power it off immediately, don't keep pressing keys to test it, and don't plug in the charger to check if it still works; every extra second with power connected gives any liquid still inside more chance to short something. Our guide, spilled water on your MacBook? Do these 6 things right now, covers exactly what to do in the first few minutes.
Once it's on the bench, the keyboard and board are checked separately: the board goes through the same ultrasonic clean as any liquid damage job, and the keyboard or top case is replaced alongside it if the liquid reached the keys, rather than left to fail again later. See liquid damage repair for exactly what that involves.
How it works
Free diagnosis
We test your Mac at the counter and pinpoint the fault. No charge, no obligation.
Fixed quote upfront
You get the final price before any work starts. No fix, no fee.
Repaired in front of you
Watch the technician work. Batteries are usually done within the hour, screens in one to three hours.
Tested and quality-checked
Display, keyboard, ports, battery health, Wi-Fi and a full boot test before we hand it back.
Same-day handover, with warranty
Collect the same day for most repairs, with up to 18 months warranty on parts and workmanship.
MacBook models we repair
Model not listed? WhatsApp us, we can most likely help.
MacBook keyboard not working: repair price in KL
| Repair | Price | Time |
|---|---|---|
| Single key or keycap | quote after free diagnosis | same day |
| Keyboard replacement (Air / 13" Pro top case) | from RM350 | 1–3 hours |
| Top case (14" / 16" Pro, or after liquid) | quote after free diagnosis | 1–3 hours |
| Liquid damage clean and repair | quote after free diagnosis | 1–3 days |
Single key and top case jobs beyond the Air and 13-inch Pro are quoted after the free diagnosis, since the part differs by model. Keyboard and top case work carries a 6 to 12 month warranty; a liquid damage repair carries 3 to 6 months on the board itself. Buy Now, Pay Later is available; see the price guide.
Four ways to get a Mac fixed
| iPRO Ampang counter | Apple Authorised Service Provider | Mall repair kiosk | Do it yourself | |
|---|---|---|---|---|
| Where the work happens | At the counter, in front of you; board work on our bench with a call when done | Booked in, device left at the centre | Usually a back room out of sight | Your desk, your tools |
| The quote | Free diagnosis, fixed price before work, No Fix No Fee | After assessment, at Apple's rates | Varies, often after opening the Mac | Parts cost only |
| Parts | Genuine and original-grade, fitted by Apple-trained technicians | Genuine | Varies | Whatever you can buy |
| Warranty | Up to 18 months by repair type, on parts and workmanship | Apple's terms | Varies | None |
| Logic board faults | Component-level repair where possible | Usually a whole-board replacement | Rarely offered | Not practical |
Swipe to compare the other routes
How each route generally works; every provider sets its own terms, so ask before you commit.
Why iPRO Ampang
Apple-trained, priced upfront, repaired while you watch.
- Since 2017
- 4.94/5 Google
- Apple Certified IRP
- Apple Certified IRPApple training, tools and repair procedures, with genuine and original-grade parts.
- Repaired in front of youThe work happens at our counter, on the machine in front of you, not a swap for a spare unit.
- 1–3 hoursMost keyboard and top case jobs are done the same day.
- Fixed quote, No Fix No FeeDiagnosis is free and the price is final before we start.
- 6–12 month warrantyOn the keyboard, top case and our workmanship.
- Buy Now, Pay LaterSpread a top case job over instalments.
What customers say
“The service was excellent. Thank you to the staff named Ikha that really kind and always being patient with all my questions.”
Nurin SuhailaGoogle review“The store was very customer friendly. I came late when the shop about to close but still took my phone for a battery replacement. Kudos to the team. Keep up the great work”
Uwaiss ShaharGoogle reviewFrequently asked
Just one key doesn't work. Do I need a whole new keyboard?
Can't you just swap in a new keyboard on its own?
I have a MacBook from the butterfly-keyboard years (2015–2019). Is it worth repairing?
I spilled a drink and now the keyboard is dead. What do I do?
Will my trackpad or battery be affected by a keyboard repair?
How long does it take?
Is my data at risk during a keyboard repair?
Walk in to our Ampang shop
6-1, Jalan Dagang 1/1A, Taman Dagang, 68000 Ampang, Selangor
| Monday – Thursday | 9:30 AM – 7:30 PM |
| Friday | 9:30 AM – 12:00 PM, 3:00 – 7:30 PM |
| Saturday | 11:00 AM – 6:30 PM |
| Sunday | Closed |
Ready to fix your Mac today?
WhatsApp us your model and the problem for a fast quote, or walk in to Taman Dagang, Ampang. No appointment needed.